Resident Welfare Officer

Responsibilities

• Support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation.
• Provide support to service users, helping them manage interim housing and access the resources they need to move forward.
• Manage your own diary and property portfolio.
• Carry out property inspections.
• Raise work orders for repairs (including void properties) and follow up on completed work.
• Balance administrative responsibilities with direct support work.
• Maintain regular contact with service users through face-to-face visits and telephone calls.
• Encourage engagement with appointments and support services.
• Assist with appointments and referrals, including providing fallback support where necessary.
• Help service users find and secure appropriate accommodation.
• Arrange food parcels and ensure access to essential resources.
• Assess individual and family needs and identify appropriate support packages to maintain independence.
• Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories.
• Incident reporting where welfare concerns occur and identify any safeguarding issues.
• Clean void properties to turn around.

Requirements

• Demonstrable experience in a similar role within housing, support, or welfare services
• Strong communication skills with both clients and colleagues
• Ability to manage conflict and challenging situations effectively
• Proficiency in Microsoft Office and general IT competence
• Ability to work independently and use your own initiative
• Good understanding of local support services and housing pathways
• Strong focus on safeguarding
• Strong time management and ability to balance competing priorities
• A full UK Driving Licence (essential for travel between properties and appointments)
• Naturally supportive, trustworthy, empathetic, and patient approach
• Resilience
• Teamwork
• Strong organisational skills and attention to detail
• Flexible to travel across the Northeast where required
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