At a Glance
- Tasks: Provide 1st and 2nd line IT support to ensure smooth operations for Travelers UK staff.
- Company: Join a leading insurance company with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with plenty of learning opportunities.
- Why this job: Kickstart your IT career while helping others and solving real tech challenges.
- Qualifications: Experience in technical customer service and a passion for technology.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Under general supervision provides 1st and 2nd line IT Technical Support to Travelers UK staff.
- Ensures that customers have optimum use of corporate IT Systems, with specific responsibilities for all Core Systems, Personal Computers and Peripherals for the Travelers UK offices.
- Working as part of the IT Technical Support team, assist with the day to day support of the Travelers PC desktop and supporting systems, and carry out any IT related requests, as instructed by the support manager.
- Assist with the support for all PC hardware, laptops, printers, scanners, Mobile and PC based applications such as Microsoft Outlook and MS Office.
- Work with third parties and pass calls to other teams within IT when required.
- Utilize the IT Service Desk system effectively for the logging and tracking of incidents and requests within set SLAs.
- Carry out internal moves and setup of presentation equipment for meetings as requested by business users in the IT Service Desk.
- Perform other duties as assigned.
Requirements
- Related experience in a technical customer service position is preferred.
- Business or Information Technology or related education and training preferred.
- Experience supporting or training completed on the following is preferred: Apple i OS Mobile Device support (i Phone, Droid)
- Network and connectivity technical knowledge preferred.
- Business Application support experience preferred.
- System Access experience preferred.
- Technical Knowledge: Ability to handle multiple situations presented through multiple reporting channels.
- Demonstrates a basic knowledge of infrastructure & application systems and of the systems areas supporting the business functions including agency system configurations and applications.
- Effectively contributes and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers through a collaborative style.
- Able to recognize and analyse problems and develop timely solutions with some supervision.
- #J-18808-Ljbffr
We think you need these skills to ace IT First Line Support Technician in Redhill
1st and 2nd Line IT Technical Support
Core Systems Support
Personal Computers and Peripherals Support
Microsoft Outlook
MS Office
Apple iOS Mobile Device Support
Network and Connectivity Technical Knowledge
