- Own the end-to-end delivery of customer orders across the Neos Networks portfolio
- Manage service provisioning accurately, on time, and to agreed quality and commercial standards
- Proactively manage progress across multiple network suppliers and partners
- Act as a key customer contact and provide clear, timely delivery updates
- Manage customer expectations and resolve supplier escalations
- Coordinate orders across internal systems and supplier portals
- Forecast delivery volumes and provide committed delivery dates (CDD)
- Reduce aged work-in-progress
- Support right-first-time customer experience and strong operational and business performance
- Ensure a smooth handover into service
Requirements
- Minimum of GCSEs (or equivalent) in English and Mathematics
- A-levels or vocational qualifications in Business Administration, IT, or Telecommunications are desirable but not essential
- Practical experience in order management and provisioning often outweighs formal education
- Provisioning / Order Management experience is preferred but not essential
- Ability to manage customer orders end to end across multiple suppliers
- Ability to manage orders across internal systems and supplier portals
- Ability to coordinate with network partners and resolve issues and escalations
- Ability to forecast delivery volumes and provide committed delivery dates to customers
Core Competencies
Demonstrates expertise in end-to-end order management and provisioning, ensuring timely delivery and high-quality customer service. Proficient in coordinating with multiple suppliers and managing customer expectations effectively.
Highest-signal resume keywords
- Order Management
- Service Provisioning
- Customer Coordination
- Delivery Forecasting
- Supplier Escalation Resolution
Hard Skills
- Order Management
- Service Provisioning
- Delivery Forecasting
- Customer Order Management
- Issue Resolution
Soft Skills
- Customer Communication
- Expectation Management
- Proactive Problem Solving
Industry Keywords
- Telecommunications
- Business Administration
Tools & Technologies
- Internal Systems
- Supplier Portals
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Provisioning Order Manager in Reading employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
