- Develop good customer relations and provide support to Regional Sales Managers and assigned independent sales representatives
- Work with internal departments in a team‑based environment to ensure customer needs are met
- Enter orders received via email using the ERP system
- Prepare quotes or assist independent sales representatives with quote preparation using the ERP system
- Resolve customer service issues, including tracking orders, confirming ship dates, issuing returns, coordinating with production, and informing customers of delays
- Provide technical product assistance with support from a Senior Customer Support Specialist
- Create material lists from specification drawings
- Recommend changes to bills of materials
- Complete owner’s manuals and customer submittals
Requirements
- Bachelor’s degree required; or one to three years of experience in a customer service, inside sales, or other service-related role and a high school diploma
- Experience with Microsoft Office Suite required
- Proven ability to learn and apply the knowledge gained
- Prior experience using an ERP system a plus
- Knowledge of principles and processes for providing customer service
- Attention to detail
- Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures
- Active listening skills
- Time management skills and ability to meet deadlines
- Service orientation
- Critical thinking skills
- Ability to communicate effectively verbally and in writing
- Ability to establish and maintain interpersonal relationships
- Ability to learn and understand the technical aspect of manufactured products
- Work performed in office setting
- Ability to sit for prolonged periods of time
Core Competencies
Demonstrates strong customer service skills, effective communication, and the ability to work collaboratively in a team environment. Proficient in using ERP systems and Microsoft Office Suite to manage orders, prepare quotes, and resolve customer issues.
Highest-signal resume keywords
- Customer Service Experience
- ERP System Proficiency
- Microsoft Office Suite
- Attention to Detail
- Effective Communication
ATS Optimization Keywords
Hard Skills
- ERP System
- Order Management
- Quote Preparation
- Material List Creation
- Technical Product Assistance
Soft Skills
- Active Listening
- Time Management
- Service Orientation
- Critical Thinking
- Interpersonal Relationship Building
Certifications & Qualifications
- Bachelor’s Degree
Industry Keywords
- Customer Relations
- Sales Support
- Office Procedures
- Service-Related Role
Tools & Technologies
- Microsoft Office Suite
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Customer Support Specialist in Reading employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
