- Manage the renewal and translation of Safety Data Sheets (SDS), ensuring documentation remains accurate and up to date
- Coordinate and maintain customer questionnaire requests, accurately tracking and monitoring progress through internal systems
- Complete customer questionnaires and technical forms using regulatory, supplier, and product information to meet agreed service levels
- Take ownership of customer online portals, ensuring information is maintained accurately and submitted within required deadlines
- Respond to technical enquiries from customers and suppliers relating to ingredients, product specifications, quality, food safety, and regulatory matters
- Support and contribute to continuous improvement initiatives within the Quality Management System (QMS), including participation in cross-functional projects
- Review and update Standard Operating Procedures (SOPs) and other controlled quality documents to ensure compliance and accuracy
- Prepare and complete customer questionnaires, declarations, and technical information requests in a timely manner
- Support the development and delivery of internal training materials and presentations
- Assist in the preparation and coordination of customer audits, ensuring required documentation is available and maintained
- Coordinate third-party laboratory testing and analysis, including sample submissions, reporting, and follow-up activities
- Provide general support to the Quality team, adapting to departmental priorities and business requirements as needed
Requirements
- Minimum 1 year's experience in a Quality, Technical, or R&D role within the food, ingredients, or supplements industry
- Good understanding of food industry quality standards and requirements
- Experience with ISO 9001, HACCP, and BRC Food Safety or BRC Agents & Brokers is necessary
- Knowledge of food legislation and food labelling requirements
- Experience supporting audits, non-conformance investigations, and customer complaints
- Strong written and verbal English communication skills
- Proficient in Microsoft Office, particularly Excel
- Experience with online specification management systems (e.g. QADEX, Hamilton Grant, TraceGains) is desirable
- Knowledge of FAMI-QS, Organic, Kosher, Halal, or IFS Logistics standards is advantageous
Core Competencies
Demonstrates expertise in managing Safety Data Sheets and customer documentation within the food industry, ensuring compliance with quality standards such as ISO 9001 and HACCP. Proficient in coordinating audits and technical inquiries while supporting continuous improvement initiatives in Quality Management Systems.
Highest-signal resume keywords
- Quality Management System (QMS)
- ISO 9001
- HACCP
- Food Legislation
- Microsoft Excel
Hard Skills
- Safety Data Sheets (SDS) Management
- Customer Questionnaire Completion
- Technical Documentation Preparation
- Standard Operating Procedures (SOP) Review
- Auditing Support
- Non-Conformance Investigation
- Food Quality Standards
- Regulatory Compliance
- Third-Party Laboratory Coordination
- Online Specification Management
Soft Skills
- Strong Written Communication
- Strong Verbal Communication
Industry Keywords
- Food Safety
- BRC Food Safety
- FAMI-QS
- Organic Standards
- Kosher Standards
- Halal Standards
- IFS Logistics
Tools & Technologies
- QADEX
- Hamilton Grant
- TraceGains
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Quality Assistant – Maternity Cover employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
