Programme Manager – Business Transformation

Overview

• Define and lead the transformation roadmap - you'll define programme phases of our digital transformation, aligning delivery to strategic objectives and commercial priorities.
• Stakeholder leadership - you'll drive alignment of internal teams, external partners, and vendors to ensure successful delivery and collaboration. You'll act as the bridge between the business and technology. You'll partner with executive stakeholders to shape and drive outcomes.
• Business transformation - you'll work with product teams to simplify and standardise customer journeys, replacing manual processes with automation and scalable workflows. You'll ensure target operating models are aligned with CRM designs.
• Project governance and controls - you'll establish and maintain governance frameworks, including project plans, timelines, RAID logs, and change control procedures. You'll lead steering forums and maintain delivery confidence through consistent project reporting, including dashboards, executive summaries and KPI tracking.
• Budget and resource management - you'll monitor project budgets, control costs, and allocate resources effectively to meet delivery targets.
• Risk and issue management - you'll proactively identify risks, issues, and dependencies, implementing mitigation strategies.
• System configuration and integration - you'll oversee configuration, data migration, integrations, and testing to ensure seamless delivery.
• User adoption and training - you'll drive onboarding, training, and documentation to ensure smooth adoption and long-term success.
• Post-implementation optimisation - you'll lead continuous improvement initiatives post-launch, ensuring HubSpot is fully leveraged to deliver ongoing business value.

Requirements

• 8+ years of programme management experience, ideally in HubSpot, SaaS, or digital transformation projects.
• Demonstrated expertise in HubSpot implementation (CRM, Marketing, Sales).