- Own the customer-facing product experience for Plan-Apps MMP within the CX function
- Deliver engaging, tailored Plan-Apps MMP demonstrations for different audiences, use cases and customer-journey stages
- Lead discovery workshops alongside the Change Lead
- Uncover customer priorities and translate them into relevant platform use cases
- Shape product messaging and storytelling to communicate customer value
- Keep demo scripts, flows and supporting materials current
- Build and maintain credible demo environments and sandboxes using realistic customer scenarios
- Contribute technical solution-design expertise to proposals
- Partner with Change and Product on technical onboarding planning
- Share prospect and customer insights with Product, Transformation and Enablement
Requirements
- Strong knowledge of retail media operating models
- Strong product knowledge of Plan-Apps MMP and its practical application
- Excellent presentation, storytelling and communication skills
- Proven experience delivering discovery workshops and technical product demonstrations
- Ability to make technical capabilities clear, relevant and valuable to different customer audiences
- Experience working across the customer journey from pre-sales through to technical onboarding
- Collaborative approach to working with Commercial, Transformation, Product and Engineering teams
- Structured and detail-focused approach to maintaining demo environments and proposal content
- Commercial awareness and a strong focus on outcomes
- Ability to work in a fast-paced, changing environment
Core Competencies
Demonstrates expertise in delivering tailored product demonstrations and leading discovery workshops, with a strong focus on customer engagement and technical onboarding. Possesses a deep understanding of retail media operating models and the practical application of Plan-Apps MMP.
Highest-signal resume keywords
- Plan-Apps MMP Product Knowledge
- Retail Media Operating Models
- Technical Product Demonstrations
- Discovery Workshops
- Customer Journey Experience
Hard Skills
- Product Messaging
- Technical Solution Design
- Demo Script Maintenance
- Customer Use Case Translation
- Proposal Content Structuring
Soft Skills
- Excellent Communication Skills
- Storytelling Ability
- Collaborative Approach
- Detail-Focused
- Commercial Awareness
Industry Keywords
- Customer Experience
- Change Management
- Technical Onboarding
- Customer Insights
Tools & Technologies
- Demo Environments
- Sandbox Environments
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Product Solutions Specialist – Customer Experience employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
