Product Owner, Salesforce

• Lead and manage key technology products, including Salesforce solutions across Sales, Customer Service, and Commercial operations
• Maintain end-to-end accountability for assigned technology products from design and build through business-as-usual operation
• Act as liaison between IT development groups and business units to establish the product roadmap
• Manage the product backlog and prioritise features, user stories, enhancements, and bug fixes
• Coordinate timely delivery of product changes and manage associated technology vendors
• Serve as the main contact between business stakeholders, customers, and development teams
• Represent the customer voice and provide recommendations for decision‑making
• Collaborate with the Product Manager to identify opportunities, shape product vision, and define the roadmap
• Lead and participate in Scrum ceremonies, including sprint planning and retrospectives
• Collaborate with QA teams to resolve issues before release and align delivery with Salesforce release cycles
• Ensure technology meets performance service levels, cyber, architectural, data, regulatory, and Salesforce governance standards
• Work with Service Operations and support partners to meet operational SLAs and customer expectations
• Escalate delivery or operational issues to Salesforce vendors and support partners
• Build the internal knowledge base and act as the product subject matter expert
• Monitor industry trends, competitor activity, emerging technology, and supplier landscape
• Define and track product outcomes aligned with measurable business value and strategic outcomes

Requirements

• Clear leadership and ability to influence and persuade across the organisation at senior levels
• Collaborative, open working style
• Sound judgement, attention to detail, solution-focused approach, and effective decision-making in a fast-paced environment
• Ability to communicate complex ideas clearly and concisely across functional and technical departments
• Ability to manage multiple tasks, conflicting demands, workload prioritisation, and delegation
• High emotional intelligence and strong interpersonal and relationship-building skills
• Strong analytical and product management skills
• Thorough understanding of translating customer/business needs and technology roadmaps into product backlog user stories
• Entrepreneurial self-starter who is self-motivated and a team player
• Experience leading cross-functional teams and motivating them
• Advocacy of Digital and Agile approaches
• Strong understanding of CRM platforms, preferably Salesforce, and ability to leverage out-of-the-box capabilities
• Proven experience working in agile environments
• Familiarity with agile lifecycle management tools
• 2-3 years of experience in a product-focused role
• Experience working in the Airline or Logistics Insurance industry
• Experience with SaaS products and vendors (desirable)
• Experience establishing product teams and ways of working (desirable)
• Experience working with Salesforce or similar CRM platforms in a product or delivery capacity (desirable)

Core Competencies

Demonstrates expertise in managing Salesforce solutions and product management, ensuring alignment with business needs and technology roadmaps. Proven ability to lead cross-functional teams, prioritize product backlogs, and deliver measurable business value in agile environments.

Highest-signal resume keywords

• Salesforce Solutions Management
• Product Backlog Prioritization
• Agile Methodologies
• Cross-Functional Team Leadership
• Customer Relationship Management

Hard Skills

• Product Management
• Agile Lifecycle Management
• User Story Development
• Data Governance
• Performance Service Levels

Soft Skills

• Leadership
• Influencing
• Effective Communication
• Emotional Intelligence
• Relationship Building

Industry Keywords

• Airline Industry
• Logistics Insurance
• Digital Approaches

Tools & Technologies

• Salesforce
• SaaS Products
• Agile Tools