- Own and manage a portfolio of Enterprise customers as their primary point of contact
- Build strong, trusted relationships with key stakeholders and decision-makers
- Develop and execute account plans to drive retention, growth, and product adoption
- Identify expansion opportunities and drive revenue growth
- Lead regular business reviews and strategic discussions with customers
- Proactively monitor account health and mitigate risks
- Advocate for customer needs internally, influencing product and process improvements
- Collaborate with Sales, Product, Operations, and Support teams to deliver a best-in-class customer experience
Requirements
- 7+ years of experience in Customer Success, Account Management or Sales
- Proven experience managing Enterprise or complex accounts
- Strong commercial mindset with a track record of driving growth and retention
- Excellent communication and stakeholder management skills
- Ability to translate customer needs into actionable insights internally
- Comfortable working in a fast-paced, cross-functional environment
- Experience in fintech industries is a plus, but not essential
- Excellent negotiation skills and a business-oriented mindset
- Fast learner, eager to expand knowledge
- Creative problem-solving and analytical thinking
- Ability to work effectively as part of a collaborative and tight knit team
Core Competencies
Demonstrates expertise in managing Enterprise customer relationships, driving account growth, and executing strategic account plans. Proficient in stakeholder management, negotiation, and translating customer needs into actionable insights.
Highest-signal resume keywords
- Customer Success Management
- Account Management
- Enterprise Account Experience
- Stakeholder Management
- Negotiation Skills
ATS Optimization Keywords
Hard Skills
- Account Planning
- Revenue Growth Strategies
- Product Adoption
- Risk Mitigation
- Analytical Thinking
Soft Skills
- Excellent Communication
- Creative Problem-Solving
- Collaboration
- Fast Learner
- Commercial Mindset
Industry Keywords
- Fintech Experience
- Customer Experience
- Business Reviews
- Cross-Functional Collaboration
- Stakeholder Engagement
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Principal Strategic Account Manager employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
