- Drive strategic alignment, portfolio governance, executive reporting and operational excellence across Pearson's Platform Engineering organisation
- Establish and lead the Platform Engineering Business Office
- Partner with leaders across Cloud, SRE, Networks, Digital Workplace Services and Enterprise Operations to drive organisational alignment
- Coordinate strategic planning, operational reviews and cross-functional initiatives
- Establish business office operating mechanisms, governance processes and delivery frameworks
- Drive follow-through on leadership priorities, actions and commitments
- Support finance, compliance, people and operational planning activities
- Own and govern the portfolio demand intake process
- Build and maintain a consolidated portfolio view aligned to business priorities
- Facilitate governance forums, portfolio reviews and leadership reporting activities
- Monitor programme health, risks, dependencies and delivery outcomes
- Support prioritisation decisions using business value, capacity and strategic objectives
- Design and maintain KPI, OKR and performance measurement frameworks
- Create dashboards and reporting mechanisms providing a single source of truth for leadership
- Translate technical and operational data into executive-level insights
- Identify trends, risks and opportunities supporting data-driven decision making
- Coordinate organisational reporting for senior leadership audiences
- Own executive presentations, leadership updates and strategic communications
- Maintain service catalogues, knowledge repositories and business office content
- Support leadership reviews, board updates and executive meetings
- Coordinate and standardise outward-facing communications across the function
- Communicate Platform Engineering's priorities, achievements and value across Pearson
- Act as a trusted partner across Platform Engineering leadership
- Help drive transformation initiatives and organisational improvements
- Coordinate activities across multiple programmes, stakeholders and workstreams
- Influence senior stakeholders and help remove barriers to execution
Requirements
- 8+ years' experience within technology organisations
- 4+ years within PMO, Portfolio Management, Business Operations, Chief of Staff, Delivery Management or Business Office leadership roles
- Experience managing portfolios containing multiple programmes, projects and workstreams simultaneously
- Strong governance, planning and stakeholder management expertise
- Proven ability to influence senior leaders within complex matrix organisations
- Experience producing executive-level reporting, dashboards and performance insights
- Exceptional communication, facilitation and presentation skills
- Experience with Jira, Jira Product Discovery, Confluence, ServiceNow and related enterprise platforms
- A highly organised, structured and pragmatic approach to problem solving
- Ability to thrive in fast-paced environments with competing priorities and changing demands
- Desirable: experience supporting infrastructure, platform engineering, cloud or technology operations functions
- Desirable: PMO, Portfolio Office, Governance or Consultancy background
- Desirable: Prince2, MSP, Agile or related programme management certifications
- Desirable: experience establishing business office or strategic operations functions within large enterprises
Core Competencies
Demonstrates expertise in portfolio management, governance processes, and operational excellence within technology organizations. Proficient in producing executive-level reporting and insights while effectively communicating across multiple stakeholders.
Highest-signal resume keywords
- Portfolio Management
- Governance Expertise
- Executive-Level Reporting
- Stakeholder Management
- Agile Methodologies
ATS Optimization Keywords
Hard Skills
- Portfolio Management
- Governance Processes
- Operational Planning
- Performance Measurement
- Data-Driven Decision Making
- KPI Development
- OKR Frameworks
- Programme Management
- Project Management
- Strategic Planning
Soft Skills
- Exceptional Communication
- Facilitation Skills
- Presentation Skills
- Organizational Skills
- Problem Solving
Certifications & Qualifications
- Prince2
- MSP
- Agile Certifications
Industry Keywords
- Technology Operations
- Platform Engineering
- Cloud Services
- PMO
- Business Operations
Tools & Technologies
- Jira
- Jira Product Discovery
- Confluence
- ServiceNow
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Principal, Program Management employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
