At a Glance
- Tasks: Build strong relationships with Enterprise customers and drive their success through strategic planning.
- Company: Join a leading SaaS company focused on customer success and innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and innovation.
- Why this job: Make a real impact by helping top companies achieve their business goals.
- Qualifications: 12+ years in customer success or strategic account management, SaaS experience required.
The predicted salary is between 60000 - 75000 £ per year.
Overview Build and foster strong relationships with your portfolio of our largest Enterprise customers to minimize churn and contraction and drive expansion by partnering with our customer's technical and business executive leadership team with post-sales implementation planning, proactively guiding customers' technical adoption journey, and enabling them to deliver innovation to their end business users.
Develop a deep understanding of the customer's business and technical objectives, collaborating with them to build a strategic joint account and success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes.
Proactively analyze customer’s product usage data and take necessary actions to mitigate risk, improve product adoption and reduce churn.
Engage regularly with customers based on our touchpoint framework (i. e. user shadowing, strategic discovery, business reviews, adoption assessments, value narratives, roadmap presentations, etc).
Requirements 12+ years of relevant work experience in customer-facing customer success, strategic account management (~10 accounts), or strategic consulting roles.
Saa S experience required.
Significant experience working with multiple levels of customer stakeholders – technical admins, C-level executives, and procurement teams.
Proven ability to quickly grasp and distinctly explain technological and business concepts.
Proven track record of identifying and collaborating on expansion opportunities and strategies with account teams.
Applied domain/technical knowledge of the Zendesk solution, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer's success plan.
Completed Bachelor’s Degree or equivalent career experience.
ATS Optimization Keywords Hard Skills customer success strategic account management Saa S product usage analysis KPI development technical adoption business reviews adoption assessments value narratives roadmap presentations Soft Skills relationship building collaboration communication strategic thinking problem solving risk mitigation customer engagement stakeholder management innovation delivery consultative selling #J-18808-Ljbffr
