- Provide reception duties, greet clients on arrival, and update records
- Triage the impact of emergency appointments, contact clients, and rearrange appointments as needed
- Manage the practice diary to optimise appointment availability according to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for online booking
- Process repeat prescription order requests
- Work collaboratively within a supportive team
- Support the 24-hour Enfield Hospital in addition to branch-based responsibilities
Requirements
- Skilled at providing exceptional client facing care
- Excellent reception skills
- Good numeracy skills
- Experience using online appointment booking systems
- Ability to prioritise and remain calm under pressure
- Flexible and willing to learn
- Previous veterinary receptionist experience is desirable
- Able to provide weekend coverage on a 1 in 5 weekend rota
- Able to provide Bank Holiday cover averaging 2–3 days per year
Core Competencies
Demonstrates exceptional client-facing care and effective reception skills while managing appointment scheduling and client communications. Capable of maintaining a calm demeanor under pressure and adapting to the dynamic needs of a veterinary practice.
Highest-signal resume keywords
- Client Facing Care
- Reception Skills
- Online Appointment Booking Systems
- Numeracy Skills
- Veterinary Receptionist Experience
Soft Skills
- Ability To Prioritise
- Flexibility
- Calm Under Pressure
Industry Keywords
- Emergency Appointments
- Practice Diary Management
- Appointment Availability
- Repeat Prescription Processing
- Weekend Coverage
- Bank Holiday Cover
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Client Care Assistant in Potters Bar employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
