At a Glance
- Tasks: Be the go-to person for clients, managing bookings and providing top-notch support.
- Company: Join a dynamic team focused on delivering exceptional service in healthcare staffing.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of chances to learn and grow your career.
- Why this job: Make a real difference by supporting healthcare professionals and enhancing client relationships.
- Qualifications: Experience in customer service or coordination; strong communication and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities Act as a primary point of contact for clients, managing enquiries, bookings, and day-to-day support.
Build strong client relationships and deliver outstanding service.
Understand client requirements and ensure workforce solutions meet demand.
Capture feedback, identify opportunities for improvement, and support client retention.
Escalate supply challenges and growth opportunities to the Territory Manager.
Support healthcare professionals throughout their journey, from onboarding to ongoing engagement.
Assist with system access, app usage, compliance, and training requirements.
Maintain regular communication to increase workforce availability and engagement.
Proactively support utilisation, helping maximise shift uptake and workforce activity.
Coordinate shift bookings to meet client requirements efficiently and effectively.
Match workforce availability to client demand, ensuring high fill rates and service continuity.
Resolve scheduling issues and last‑minute changes quickly and professionally.
Maintain accurate booking and scheduling records in line with company processes.
Use systems and data to monitor activity, prioritise workload, and support decision‑making.
Contribute to key performance measures including fill rates, workforce utilisation, and client satisfaction.
Identify trends, risks, and opportunities within the territory.
Work collaboratively with recruitment, bookings, and operations teams to deliver excellent outcomes.
Qualifications Experience in a coordination, operations, customer service, or workforce planning role (healthcare or staffing experience is advantageous).
Excellent communication and relationship‑building skills.
Strong organisational skills with the ability to manage multiple priorities.
Confidence using CRM systems, workforce platforms, and digital tools.
A proactive, solutions‑focused approach to problem‑solving.
High attention to detail and accuracy.
Resilience, adaptability, and the ability to perform under pressure. #J-18808-Ljbffr
Territory Partner in Plymouth employer: Jobtailor
As a Territory Partner, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, ensuring that you have the tools and resources needed to excel in your role while making a meaningful impact in the healthcare sector. With competitive benefits and a commitment to work-life balance, we are dedicated to creating an exceptional workplace for our team members.
