- Interact with current and potential customers primarily through the phone line
- Work with the wider Operations and Compliance team to ensure a great customer experience
- Interact with customers via email or chats where follow-ups are required
- Learn and support key operational tasks for the Pensions and Customer Operations teams as needed
- Share knowledge and experiences within the team
- Go above and beyond to make customers happy
- Provide exceptional phone-based customer support throughout the working day
Requirements
- Must have prior experience providing exceptional customer service over the phone, consistently throughout your working day
- Passionate about delivering exceptional customer experiences and building trust-based relationships
- Empathetic, proactive, and solution-oriented
- Strong communicator with the ability to convey complex information clearly and effectively
- Detail-oriented, adaptable, and committed to continuous improvement
- Collaborative and motivated by helping customers succeed
- Excellent written and spoken English
- Ability to work well both individually and as part of a team
- Relevant work experience
- Good analytical and problem-solving skills
- Desire to work in a fast-paced, fast-changing environment
- Available to work five days per week, Monday to Friday, on 9:00am-5:30pm shifts
- Cannot require visa sponsorship; overseas applications cannot be considered
Core Competencies
Demonstrates exceptional customer service skills with a focus on building trust-based relationships and delivering outstanding customer experiences. Proficient in problem-solving and effective communication, both verbally and in writing, within a fast-paced operational environment.
Highest-signal resume keywords
- Exceptional Phone-Based Customer Service
- Strong Communication Skills
- Detail-Oriented
- Analytical Problem-Solving
- Collaborative Teamwork
Soft Skills
- Empathetic
- Proactive
- Solution-Oriented
- Adaptable
- Motivated
Industry Keywords
- Customer Experience
- Customer Operations
- Pensions
- Continuous Improvement
- Fast-Paced Environment
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Phone Support Executive employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
