At a Glance
- Tasks: Manage partner relationships, resolve inquiries, and support salons in growing their business.
- Company: Join Jobtailor, a dynamic company focused on partner success and customer experience.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive team in a fast-paced environment.
- Why this job: Make a real difference by helping partners thrive and enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Jobtailor is seeking a proactive Partner Success/Customer Support specialist to manage relationships with our business partners across multiple channels.
You will resolve inquiries promptly, build rapport, and ensure accurate information is provided about products and policies.
You will document interactions in Salesforce, monitor KPIs for response and resolution times, gather partner feedback, and support salons in growing their business while collaborating with the Partner Success team.
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We think you need these skills to ace Partner Success & Customer Experience Specialist
Customer Support
Relationship Management
Salesforce
KPI Monitoring
Communication Skills
Problem-Solving Skills
Feedback Gathering
