At a Glance
- Tasks: Lead analytics to enhance performance and customer outcomes in Retail Operations.
- Company: Join a dynamic team focused on data-driven decision making.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Ideal for those passionate about customer journeys and data-driven strategies.
- Why this job: Make a real impact by translating data into actionable insights for operational leaders.
- Qualifications: Experience in operational analytics and proven leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Responsible for leading analytics that drive performance, efficiency and customer outcomes across Retail Operations.
- Working at the intersection of data, operations and customer experience.
- Translating complex operational data into actionable insight that informs decision making at both tactical and strategic levels.
- Line management responsibility.
- Leading the coordination and data element of benefit tracking.
- Supporting our three year plan process.
- Acting as a trusted analytics partner to operational leaders presenting evidence-based insights.
Requirements
- Demonstrable experience in leading the delivery of high quality operational analytics, insights, dashboards and performance reporting.
- Developing a deep understanding of customer journeys, processes and demand drivers.
- Proven people leadership experience, with demonstrable knowledge of coaching and developing high performing teams.
- Clear and confident communicator - able to translate complex data into clear and straightforward recommendations.
- Naturally curious, with a strong customer focus and a commercial mindset.
- Knowledge of working in insurance or other regulated environment or large customer operation is beneficial.
Core Competencies
- Demonstrates expertise in leading operational analytics and performance reporting, with a strong focus on customer journeys and data driven decision making.
- Proven ability to coach and develop high performing teams while effectively communicating complex insights to stakeholders.
Operations Analytics Manager - Retail Operations employer: Jobtailor
At Jobtailor, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Field Service Scheduler & Customer Liaison, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while enjoying a collaborative culture that values innovation and teamwork. Located in a vibrant area, our company offers unique advantages such as flexible working arrangements and a strong commitment to employee well-being.
We think you need these skills to ace Operations Analytics Manager - Retail Operations
Operational Analytics
Performance Reporting
Data Analysis
Customer Journey Understanding
Coaching and Development
Communication Skills
Data-Driven Decision Making
