- Lead the people and operational change required to deliver new telephony capabilities across a cross-functional organisation
- Ensure delivery within scope, time, budget, and quality
- Shape and implement an effective change and adoption approach
- Build relationships across Operations, Technology, Communications, and Training
- Lead the end-to-end change and business readiness approach for the rollout of new telephony capabilities
- Scope projects and define objectives, deliverables, and success measures
- Produce clear, high-quality documentation, including plans, risks, actions, and decisions
- Manage stakeholders and keep sponsors informed throughout the project
- Operate within governance frameworks to track risks and issues
- Apply and share change management tools and best practices
- Lead or support continuous improvement initiatives
- Drive stakeholder engagement, readiness, training, adoption, and transition into business-as-usual
- Use agreed measures and feedback to confirm the change is embedded effectively
Requirements
- Proven experience leading people-focused technology-enabled change involving delivery and adoption of new telephony capabilities
- Strong track record of embedding change across multiple functions, including stakeholder alignment, training, adoption, and transition to business-as-usual
- Strong communication and stakeholder engagement skills
- Ability to manage conflicting priorities and guide diverse teams
- Ability to work closely with technical and operational teams
- Ability to constructively challenge delivery plans
- Ability to keep customer and colleague outcomes at the centre of decision-making
- Ideally have APMG Change Management or similar qualification (Agile, PRINCE2, Lean)
- Familiarity with Agile and Waterfall methodologies
Core Competencies
Demonstrates expertise in leading technology-enabled change initiatives, particularly in telephony capabilities, while ensuring stakeholder engagement, effective communication, and adherence to governance frameworks. Proficient in applying change management methodologies to drive adoption and transition into business-as-usual.
Highest-signal resume keywords
- Telephony Capabilities Delivery
- Change Management
- Stakeholder Engagement
- Agile Methodology
- Waterfall Methodology
ATS Optimization Keywords
Hard Skills
- Change Management Tools
- Project Scoping
- Risk Management
- Documentation Production
- Continuous Improvement Initiatives
Soft Skills
- Strong Communication
- Stakeholder Alignment
- Conflict Management
- Team Guidance
- Customer-Centric Decision-Making
Certifications & Qualifications
- APMG Change Management
- Agile Certification
- PRINCE2 Certification
- Lean Certification
Industry Keywords
- Cross-Functional Organisation
- Business Readiness
- Change Adoption
- Governance Frameworks
- Business-as-Usual Transition
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Operational Readiness and Enablement Manager employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
