- Provide 3rd line support for enterprise Virtualisation and Workplace Technology services
- Act as a senior technical escalation point for complex incidents and problems
- Lead root cause investigations and continual service improvement initiatives
- Support service transition and project delivery activities
- Collaborate with customers, vendors and managed service providers
- Produce and maintain technical documentation, procedures and knowledge articles
- Participate in major incident and on‑call support activities where required
- Maintain resilient, secure and high‑performing workplace services
Requirements
- Must currently hold UK Government Security Clearance (SC) or be eligible and willing to undertake the check
- Strong experience supporting enterprise‑scale Virtual Desktop Infrastructure (VDI), End User Computing (EUC) and virtualisation technologies
- Experience with VMware Horizon View / Horizon 8
- Experience with Citrix Virtual Apps and Desktops (CVAD)
- Experience with Citrix Provisioning Services (PVS)
- Experience with Citrix Machine Creation Services (MCS)
- Experience with FSLogix
- Experience with Microsoft Remote Desktop Services (RDS)
- Experience with Windows 10/11 Enterprise
- Experience with Microsoft Endpoint Management
- Experience with User Environment Management (UEM)
- Experience with App-V and Ivanti AppSense
- Experience with VMware vSphere and VMware Cloud technologies
- Experience with Microsoft Hyper‑V
- Experience with Citrix Hypervisor
- PowerShell scripting and automation
- Disaster Recovery and Business Continuity solutions
- ServiceNow and ITIL‑based service management
- Experience supporting large‑scale enterprise IT environments
- Excellent problem‑solving and troubleshooting skills
- Strong customer‑facing communication and stakeholder management experience
- Experience working with multiple suppliers, MSPs and third‑party partners
- Ability to communicate effectively with technical and non‑technical audiences
- Experience producing operational and management‑level reporting
- Essential: Omnissa Certified Engineer (OCE-H)
- Essential: Citrix Certified Professional – Virtualisation (CCP-V)
- Desirable: VMware Certified Professional – VMware Cloud Foundation (VCP‑VCF)
- SimpliVity experience is desirable
Core Competencies
Demonstrates expertise in supporting enterprise‑scale Virtual Desktop Infrastructure (VDI) and End User Computing (EUC) technologies, with a strong focus on service management and technical documentation. Proven ability to lead root cause investigations and collaborate effectively with stakeholders and service providers.
Highest‑signal resume keywords
- UK Government Security Clearance (SC)
- Enterprise‑Scale Virtual Desktop Infrastructure (VDI)
- VMware Horizon View / Horizon 8
- Citrix Certified Professional – Virtualisation (CCP-V)
- PowerShell Scripting and Automation
ATS Optimization Keywords
Hard Skills
- Citrix Virtual Apps and Desktops (CVAD)
- Citrix Provisioning Services (PVS)
- Citrix Machine Creation Services (MCS)
- FSLogix
- Microsoft Remote Desktop Services (RDS)
- Windows 10/11 Enterprise
- Microsoft Endpoint Management
- User Environment Management (UEM)
- App‑V
- VMware vSphere
Soft Skills
- Problem‑Solving
- Troubleshooting
- Customer‑Facing Communication
- Stakeholder Management
- Effective Communication
Certifications & Qualifications
- Omnissa Certified Engineer (OCE‑H)
- Citrix Certified Professional – Virtualisation (CCP‑V)
- VMware Certified Professional – VMware Cloud Foundation (VCP‑VCF)
Industry Keywords
- Enterprise IT Environments
- Managed Service Providers (MSPs)
- Technical Documentation
- Service Transition
- Continual Service Improvement
Tools & Technologies
- ServiceNow
- ITIL-Based Service Management
- Microsoft Hyper‑V
- Citrix Hypervisor
- Disaster Recovery Solutions
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3rd Line Analyst – Virtualisation, Workplace Technologies in Nottingham employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
