At a Glance
- Tasks: Lead and inspire a dynamic operations team to enhance performance and service delivery.
- Company: Join a leading transport company committed to operational excellence and teamwork.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Engage with a passionate team and enjoy a vibrant workplace culture.
- Why this job: Make a real difference in the transport industry while developing your leadership skills.
- Qualifications: Management experience preferred; strong communication and planning skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Support and deputise for the Operations Manager to manage all aspects of operational performance.
- Engage front line colleagues through effective communication, active listening and recognition.
- Work within and embed the divisional governance framework set by the Operations Steering Group.
- Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation.
- Work with the Training function to ensure that operational teams are competently trained.
- Manage driver performance and carry out job chats.
- Support the induction and development of an engaged, talented and high performing operations team.
- Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy.
- Maintain accurate records for all aspects of operational standards and performance.
- Improve operational performance in a sustainable manner.
- Manage supervisors to create alternative disruption plans.
- Liaise with external stakeholders and attend relevant meetings to improve service performance.
- Ensure collaboration between operational and engineering team members.
- Deliver agreed performance improvement plans and operational costs within budget.
Requirements
- Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
- Excellent computer skills.
- Professional knowledge of Road Traffic Act and Employment legislation.
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation.
- Excellent planning and prioritising skills.
- Self-motivated with a positive approach to change.
- Excellent customer focus.
We think you need these skills to ace Staff Manager in Norwich
Operational Performance Management
Effective Communication
Active Listening
Team Leadership
Training and Development
Disciplinary and Grievance Management
Record Keeping
