At a Glance
- Tasks: Support customers by resolving queries and providing training on our system.
- Company: Join Jobtailor, a dynamic company in Norwich focused on customer success.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for growth.
- Other info: Collaborate with product and engineering teams in a supportive environment.
- Why this job: Make a difference by helping customers adopt new features and ensuring their success.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 30000 - 40000 £ per year.
Jobtailor in Norwich, United Kingdom invites a customer support specialist to join our team and help customers resolve queries and adopt our system.
The role covers onboarding, configuration, training, and ongoing support for feature rollouts.
You will work with product and engineering teams to escalate issues, test new features, and ensure smooth go-live events while maintaining strong customer care and clear updates.
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We think you need these skills to ace Application Support & Training Specialist in Norwich
Customer Support
Onboarding
Configuration
Training
Ongoing Support
Feature Rollouts
Issue Escalation
