At a Glance
- Tasks: Manage the journey of returned vehicles and coordinate transport for maximum sale proceeds.
- Company: Join a dynamic team in the automotive industry focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Fast-paced environment with opportunities to learn and grow in the financial services sector.
- Why this job: Be part of a crucial process that impacts vehicle sales and customer experience.
- Qualifications: Strong organisational skills, excellent communication, and proficiency in Microsoft Excel.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Oversee the journey of returned vehicles including lease hand-backs, voluntary terminations, and repossessions.
- Coordinate transport to contracted auction houses to maximize sale proceeds and minimize company losses.
- Provide critical, high-quality phone support across Customer Support teams.
- Handle both inbound and outbound inquiries from customers and dealerships.
Requirements
- Proven track record of highly organized administrative skills with a high level of accuracy and self-checking.
- Strong written and verbal communication skills, with the ability to professionally handle inbound and outbound calls with customers and dealers.
- Self-motivated with excellent attention to detail, capable of managing multiple competing priorities and processing high volumes of data accurately.
- Highly flexible approach with the ability to prioritize tasks based on changing business needs and learn new processes quickly.
- Competence in Microsoft Excel and familiarity with internal systems such as Salesforce, Debt Manager, Alfa, Pinnacle, or similar database-related databases.
Previous experience in a customer-facing financial services environment is a plus.
- Soft Skills
- Written Communication Skills
- Self-Motivated
- Flexible Approach
- Ability to Prioritize Tasks
- #J-18808-Ljbffr
We think you need these skills to ace Used Vehicle Remarketing Agent in Manchester
Organisational Skills
Attention to Detail
Written Communication Skills
Verbal Communication Skills
Customer Service Skills
Data Processing
Microsoft Excel
