At a Glance
- Tasks: Provide top-notch support to users and ensure quality service on our platform.
- Company: Join a dynamic team at NQC Ltd, where collaboration is key.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for growth.
- Other info: Be part of a motivated team that values creativity and collaboration.
- Why this job: Make a real difference by helping users and enhancing their experience.
- Qualifications: Fluent in German with customer support experience and strong IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
Provide professional support to NQC Ltd. external users.
Take ownership of designated targets set by the team leader.
Partake in the validations process to ensure quality service for the platform user, ensuring that any changes or rectifications are actioned in a timely manner.
Ensure that all inbound enquiries through web chats and phone calls from platform users are handled professionally and in a timely manner.
Work collaboratively with cross-functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department.
Follow NQC processes when validating a user questionnaire, ensuring a high level of accuracy and efficiency.
Manage your schedule with the wider team to avoid interruption of user support.
Follow established workflows and processes for handling user inquiries.
Provide professional validation support to all NQC Ltd users ensuring that all validations on the platform are handled professionally and within a timely manner, meeting SLAs.
Maintain an appropriate working knowledge of the NQC web-based platform in order to offer the highest level of customer satisfaction.
Requirements
Fluency in German, both written and verbal.
Ability to deal with a workload which may include conflicting demands on time.
Knowledge of and experience in a support centre or customer contact centre.
IT literacy, competent in the use of MS Office/G Suite applications, and a willingness to learn bespoke NQC systems.
Effective interpersonal skills, with the ability to develop good working relationships with people at all levels.
Effective time management and organisation.
Experience of providing audit or compliance services to customers is highly desirable.
Key Competencies Is consistently motivated, committed and able to perform duties in all situations.
Communicates and receives ideas, views and information to achieve understanding.
Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
Plans and prioritises activities and resources to maximise performance and minimise errors.
Thinks creatively and embraces opportunities for change.
Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues. #J-18808-Ljbffr
