Responsibilities
- Administer remediation cases from information gathering through calculation completion and compensation payment
- Own assigned remediation matters and progress cases efficiently and accurately
- Liaise with third parties, internal teams and external providers to obtain required information
- Review information for completeness, relevance and suitability
- Track outstanding requests, follow up and elevate delays or data gaps
- Complete accurate financial loss calculations and document rationale, inputs, assumptions and outcomes
- Identify cases requiring additional review, quality checking or technical support
- Communicate remediation progress, findings and next steps to clients
- Arrange cash or unit compensation payments
- Follow remediation procedures, calculation methodologies and approval controls
- Maintain accurate case, communication, calculation and compensation records
- Safeguard client and account information and elevate privacy, risk, conduct or data‑quality concerns
- Identify recurring issues and contribute to process improvements
- Investigate client complaints through resolution, establish facts and identify root causes
- Prepare evidence‑based complaint outcomes aligned with regulatory requirements and internal policies
- Communicate complaint findings clearly and empathetically
- Escalate systemic issues, trends and control weaknesses
- Assess complaint handling completed by other crew, provide feedback and independently review challenged or escalated outcomes
Requirements
- Experience in administration, remediation, complaint handling, client operations or financial services case management
- Strong numerical ability and attention to detail
- Confidence working with calculations, data input and reconciliation‑style activity
- Excellent written and verbal communication skills
- Ability to explain complex information clearly and professionally to clients
- Ability to liaise effectively with third parties, internal stakeholders and operational teams
- Strong organisational skills and ability to manage multiple cases and agreed timescales
- Sound judgement, discretion and awareness of fair client outcomes within a regulated financial services environment
- Collaborative, team‑oriented approach
- Commitment to accuracy, continuous improvement and doing the right thing for clients
- No sponsorship offered for this position
Core Competencies
Demonstrates expertise in administering remediation cases, including financial loss calculations and complaint handling within a regulated financial services environment. Strong ability to communicate effectively with clients and stakeholders while maintaining accuracy and attention to detail.
Highest‑signal resume keywords
- Remediation Case Administration
- Financial Loss Calculation
- Complaint Handling
- Client Communication
- Regulatory Compliance
Hard Skills
- Numerical Ability
- Data Input
- Reconciliation
- Quality Checking
- Process Improvement
Soft Skills
- Attention to Detail
- Organisational Skills
- Judgement
- Collaboration
- Empathy
Industry Keywords
- Financial Services
- Client Operations
- Case Management
- Regulated Environment
- Internal Policies
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Senior Remediation Associate in Manchester employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
