At a Glance
- Tasks: Support clients by managing accounts and resolving issues with a customer-first approach.
- Company: Join a dynamic team focused on client satisfaction and operational excellence.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to grow within a collaborative and fast-paced environment.
- Why this job: Be the first point of contact for clients and make a real difference in their experience.
- Qualifications: Customer support experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Support service delivery to allocated clients by processing operational administrative tasks, including updating and maintaining accounts.
- Managing suspensions, deregistration, and account status updates.
- Issuing certifications.
- Conducting pre-audit contact and confirmation.
- Managing client non-conformance issues.
- Administering pre- and post-audit activities.
- Effectively manage client requirements in line with business needs.
- Collaborate with colleagues and the broader business to address client needs and resolve issues as the first point of contact.
- Contribute to and develop internal peer-to-peer training within the department.
- Act as the first responder to client issues and complaints, working with relevant departments to resolve them.
- Maintain a customer-centric, right-first-time approach to all activities and communications.
- Proactively work with customers to provide a tailored and unique experience.
- Identifying opportunities to improve the customer journey and supporting with business improvement initiatives to support this.
- Attendance and presentation of KPI’s in the regional field meetings.
- Perform any other duties as assigned by management.
Qualifications
- Experience working in a customer support role.
- Strong communication skills.
- Ability to organise and multitask.
- Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).
- Ability to work under pressure and to tight deadlines.
We think you need these skills to ace Regional Client Planning and Support Specialist in Manchester
Customer Support
Communication Skills
Organisational Skills
Multitasking
Microsoft Office Applications
Problem-Solving Skills
Time Management
