At a Glance
- Tasks: Lead and coach a team to enhance partner experiences and drive performance.
- Company: Join a dynamic company focused on restaurant partnerships in Belgium.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Exciting opportunity to shape a high-performing team in a vibrant market.
- Why this job: Make a real difference by helping restaurants succeed with our systems.
- Qualifications: 2+ years of management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Responsible for the daily oversight of a team of New Partner Experience Agents.
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success.
- Work together with other Team Leads.
- Report on performance & putting action plans in place to drive improved performance.
- Ensure your team hit agreed goals, establishing a performance management framework for your team.
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership.
Requirements
- 2+ years management experience.
- Experience in account management or customer service desirable.
- Ability to work to targets and a get up and go attitude.
We think you need these skills to ace Partner Experience Team Lead – Belgium Market in Manchester
Team Leadership
Coaching Skills
Performance Management
Reporting Skills
Onboarding Process Development
Account Management
Customer Service
