- Manage in-life changes to lending facilities
- Own complex borrower requests, including restructures, security changes, and loan modifications
- Engage directly with customers to understand and assess requests
- Work with underwriting and relationship teams on credit decisions
- Ensure consistent processes and high-quality documentation
- Review and triage Early Warning Indicator alerts
- Identify emerging risks and take appropriate action
- Manage pre-watchlist accounts and support remediation strategies
- Deliver customer outcomes aligned to Consumer Duty and TCF
- Collaborate across relationship, underwriting, and collections teams
- Engage with broker-introduced customers in line with agreements
- Build and embed scalable in-life lending processes
- Develop meaningful MI and reporting for oversight and planning
- Identify trends and drive improvements across credit and workflow
- Contribute to continuous improvement as the team evolves
Requirements
- Strong understanding of SME/commercial lending and in-life credit risk monitoring
- Ability to interpret Early Warning Indicators and identify emerging credit deterioration
- Customer-focused mindset balanced with risk discipline
- Strong judgement and ability to prioritise effectively in a fast-moving environment
- Robust controls and good documentation standards
- Proven ability to build and embed processes, MI, and ways of working
- Ability to drive continuous improvement across cross-functional stakeholders
- Confident and professional communication with internal stakeholders and customers
- Ability to work with imperfect data and evolving processes
- Applicants must currently reside in the UK
- Sponsorship requirements may apply; candidates must in most cases already reside in the UK
Core Competencies
Demonstrates expertise in managing in-life changes to lending facilities, with a strong focus on SME/commercial lending and credit risk monitoring. Capable of driving continuous improvement and building scalable processes while ensuring high-quality documentation and customer outcomes.
Highest-signal resume keywords
- SME/Commercial Lending
- In-Life Credit Risk Monitoring
- Early Warning Indicators Interpretation
- Process Improvement
- Customer-Focused Mindset
Hard Skills
- Lending Facility Management
- Loan Modifications
- Credit Decision Collaboration
- Risk Identification
- Documentation Standards
Soft Skills
- Strong Judgement
- Effective Prioritization
- Professional Communication
- Customer Engagement
Industry Keywords
- Consumer Duty
- Treating Customers Fairly (TCF)
- Cross-Functional Collaboration
Tools & Technologies
- Management Information (MI) Reporting
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In-life Lending Manager in Manchester employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
