At a Glance
- Tasks: Manage new customer onboards and guide them through product setup and training.
- Company: Join a dynamic tech company focused on customer success and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Be the first point of contact, making clients excited about our amazing products.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities
- Managing a pipeline of new customer onboards from sign-up through to full setup and handover to our Customer Success team
- Running onboarding calls via Google Meet, guiding clients through product setup, training and answering queries
- Getting clients confident and excited about using Spectre’s suite of products
- Working collaboratively with the wider team to evolve and improve the onboarding process
Requirements
- Proven customer-facing experience - whether that’s retail, hospitality, or something else where you’ve built rapport with people
- Clear, confident communicator, both written and verbal
- Organised and process-oriented - managing a pipeline of onboards simultaneously
- Genuine curiosity about software and the tech space
- Self-starter with ambition and drive
- High-energy and enthusiastic - getting customers excited about using products!
We think you need these skills to ace Graduate Onboarding Specialist in Manchester
Customer-Facing Experience
Clear Communication Skills
Organisational Skills
Process Orientation
Curiosity about Software and Technology
Self-Starter
Ambition
