At a Glance
- Tasks: Provide top-notch support to users via chat and phone, ensuring their needs are met.
- Company: Join NQC Ltd., a dynamic company in Manchester focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for growth.
- Other info: Collaborate with diverse teams and enhance your career in a supportive environment.
- Why this job: Be the voice that helps users navigate our platform and make a difference.
- Qualifications: Fluent in German, with experience in customer support and strong communication skills.
The predicted salary is between 25000 - 35000 £ per year.
NQC Ltd. in Manchester seeks a German-speaking support specialist to deliver professional assistance to platform users.
You will handle inbound inquiries via web chat and phone, manage your schedule with the team, and follow established workflows to meet SLAs.
Experience in a contact centre, IT literacy with MS Office/G Suite, and strong interpersonal skills are essential.
Experience in audit or compliance services is desirable; you will collaborate with cross-functional teams to support clients #J-18808-Ljbffr
We think you need these skills to ace German-Speaking Service Analyst - Customer Support Expert in Manchester
German Language Proficiency
Customer Support Skills
Inbound Inquiry Management
Schedule Management
Workflow Adherence
Service Level Agreement (SLA) Compliance
Contact Centre Experience
