- Provide empathetic, factual, high-quality, risk-focused expert support on employee relations matters
- Support, coach, and partner with leaders on career and performance management
- Maintain and develop progressive people policies in line with Ofcom’s brand, employment legislation, and industry best practice
- Consult, engage, and collaborate with Prospect Union, Colleague Forum, Colleague Networks, and other People, Culture and Workplace teams
- Provide proactive case management across employee relations policy areas
- Independently lead employee relations cases through investigation, disciplinary, grievance, redundancy, appeal, and employment litigation stages
- Collaborate with People Services teams to resolve queries through case management and wider systems
- Support complex case management, wider engagement work, and transformation projects
- Partner with organisational stakeholders on people projects
- Lead employment-law workstreams for restructuring, TUPE, and culture-change initiatives
- Develop training materials and communications plans
- Review, develop, create, and administer People Policies
- Support union, Colleague Forum, and Network engagements
- Store, process, and use documentation in compliance with GDPR
Requirements
- Ability to work at pace, with flexibility, combining proactive planning with reactive work
- Experience in an environment with structured governance processes and protocols
- Experience working with and influencing multiple stakeholders
- Ability to respond to conflict using an early resolution mindset
- Exceptional organisation, communication, stakeholder management, and customer service skills
- Ability to work effectively with immediate team and internal and external stakeholders
- Experience advising and coaching colleagues, line managers, and senior stakeholders on all aspects of Employment Law
- Experience managing complex employee relations cases across all policy areas in a process- and risk-focused environment requiring precision, pace, and a solution-oriented approach
- Experience of people policy drafting and maintenance (desirable)
- Experience working in a unionised organisation (desirable)
- CIPD membership (advantageous, not required)
Core Competencies
Demonstrates expertise in employee relations, including case management, policy development, and compliance with employment law. Proven ability to collaborate with stakeholders and lead initiatives in a unionized environment while maintaining high-quality support and communication.
Highest-signal resume keywords
- Employee Relations Case Management
- Employment Law Advisory
- People Policy Development
- Stakeholder Engagement
- CIPD Membership
Hard Skills
- Case Management
- Policy Development
- Employment Law
- Conflict Resolution
- Governance Processes
- Risk Management
- Training Material Development
- Documentation Compliance
- Grievance Handling
- Disciplinary Procedures
Soft Skills
- Empathy
- Communication
- Organizational Skills
- Customer Service
- Coaching
Certifications & Qualifications
- CIPD Membership
Industry Keywords
- Unionized Organization
- Ofcom Compliance
- People Services
- Colleague Forum
- TUPE
- Culture Change Initiatives
- GDPR Compliance
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Employee Relations Specialist in Manchester employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
