At a Glance
- Tasks: Support customers in-branch and remotely through calls, social media, and video appointments.
- Company: Join a leading banking group known for its customer-first approach.
- Benefits: Flexible working options, competitive pay, and opportunities for growth.
- Other info: Dynamic role with a focus on communication and problem-solving skills.
- Why this job: Make a difference by helping customers navigate their banking needs.
- Qualifications: 12 months of customer service experience and a suitable home working setup.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Start in one of our branches, supporting customers side-by-side
- Transition to working from home, handling inbound calls
- Help customers through a range of channels including social media, web-chat and remote video appointments
- Resolve banking tasks, offering reassurance, guidance and practical support
- Recognise opportunities to connect customers with the right products and services
Requirements
- A minimum of 12 month’s customer service experience
- Suitable home working environment including a private area to take inbound calls
- Stable/secure Wi-Fi connection to serve customers effectively
- Advocates of Lloyds Banking Group's products and services
- Ability to adapt to different customer needs
- Excellent knowledge of our products and services
Skills
- customer service
- adaptability
- communication
- problem-solving
- guidance
- reassurance
- #J-18808-Ljbffr
We think you need these skills to ace Customer Support in Manchester
Customer Service
Adaptability
Communication Skills
Problem-Solving Skills
Guidance
Reassurance
Knowledge of Banking Products and Services
