At a Glance
- Tasks: Process customer inquiries and maintain accurate records while meeting service standards.
- Company: Join a reputable company in the Life & Pensions sector with a focus on customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced role with a chance to develop your skills in a dynamic industry.
- Why this job: Make a difference by helping customers and solving their problems every day.
- Qualifications: Experience in customer service or administration, with strong communication and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Processing calculations and life/pensions related data to in house systems in line with documented procedures.
- Complete administration tasks within service standards.
- Refer complex problems to senior staff.
- Receiving, investigating, and responding to all customer inquiries.
- Ensure customer records are accurately maintained.
- Communicate effectively both verbally and in writing.
- Achieve targets to maintain productivity, quality, and contractual service level agreements.
- Manage own workload effectively and prioritise accordingly to meet targets.
- Accurately complete any quality/productivity documentation required.
Qualifications
- Previous experience in the Life & Pensions or regulated Financial Services sector, ideally in a customer service role or administration role.
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner.
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail.
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Excellent accuracy skills.
- Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English.
- #J-18808-Ljbffr
We think you need these skills to ace Customer Service Administrator in Manchester
Data Processing
Customer Service
Administration Skills
Problem-Solving Skills
Effective Communication
Attention to Detail
Workload Management
