At a Glance
- Tasks: Lead a team to troubleshoot and optimise digital advertising campaigns.
- Company: Join a dynamic company at the forefront of digital advertising solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with global support teams and exciting career advancement.
- Why this job: Make a real impact in the fast-paced world of digital advertising.
- Qualifications: 5+ years in digital advertising with strong leadership and technical skills.
The predicted salary is between 45000 - 50000 £ per year.
- Overview
- Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns.
- Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation.
- Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues.
- Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges.
- Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes.
- Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team.
- Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting.
- Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance.
- Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions.
Requirements
- 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions.
- Experience leading, coaching, and developing high-performing technical or operational teams; experience partnering with globally distributed support teams is a plus.
- Experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plus.
- Experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer Success.
- Strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement.
- Experience working on a ticket-based support or operations system.
- Customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure.
- Highly adaptable to new systems, platforms, and technologies.
- Strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools.
- ATS Optimization Keywords
- Hard Skills
- programmatic advertising
- ad operations
- campaign delivery
- ad serving
- digital ads ecosystem
- ticket-based support systems
- troubleshooting
- quality assurance processes
- measurement
- client-facing experience
- Soft Skills
- leadership
- coaching
- cross-functional collaboration
- stakeholder management
- adaptability
- problem-solving
- communication
- team management
- operational excellence
- customer service
- #J-18808-Ljbffr
We think you need these skills to ace Manager, Technical Advertising Solutions
Digital Advertising
Programmatic Advertising Solutions
Ad Operations
Campaign Delivery
Technical Knowledge of Digital Ads Ecosystem
Ticket-Based Support Systems
Troubleshooting
