At a Glance
- Tasks: Lead a team to enhance customer experience and drive growth in B2B logistics.
- Company: Dynamic logistics company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Join a forward-thinking team with a strong focus on technology and accountability.
- Why this job: Shape the future of customer experience and make a real impact in a thriving industry.
- Qualifications: Proven leadership skills and experience in customer relationship management.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Lead, manage, and develop a team of Client Development Managers, setting clear expectations, KPIs, and growth plans.
- Build a high-performing, commercially driven CX function with a strong culture of accountability and customer focus.
- Coach CDMs in relationship management, commercial skills, technology adoption, and presentation standards.
- Define and lead the overall customer growth strategy across the existing portfolio.
- Develop relationships with the top 10 customers by revenue, partnering with founders, directors, and senior stakeholders.
- Drive proactive commercial engagement, identifying and converting upsell, cross-sell, and renewal opportunities.
- Set and deliver revenue targets across the CDM team.
- Champion adoption of AI and technology capabilities across the customer portfolio.
- Monitor customer satisfaction and proactively manage risks to retention.
We think you need these skills to ace Head of Customer Experience – B2B Logistics in Maidstone
Team Leadership
Client Development Management
KPI Setting
Customer Experience Strategy
Relationship Management
Commercial Skills
Technology Adoption
