- Serve as the primary liaison between the creative team and assigned business units
- Build relationships with internal partners and align creative solutions with business objectives
- Lead onboarding and integration of new partners into the creative organization
- Identify opportunities to expand the creative team’s value and influence
- Lead strategic execution of high-visibility creative programs and projects
- Translate complex, multi-channel initiatives into project scopes and resource plans
- Drive clarity in work planning, tracking, and measurement
- Own account health, delivery performance, and partner satisfaction
- Monitor critical metrics, report progress to leadership, and adjust plans
- Support and mentor a team of project managers
- Promote accountability, ownership, and continuous improvement
- Collaborate with brand, marketing strategy, creative, and operations teams
- Establish and follow standards, processes, and workflows
- Align account and project management practices with creative and business goals
- Lead quarterly and monthly business reviews
- Evaluate account processes and tools, identify improvements, and implement operational-efficiency solutions
- Partner with operations and finance teams on budgets, forecasts, and resource utilization
Requirements
- Bachelor’s degree in business, marketing, communications, advertising, or related field
- 10+ years of experience in account and project management, ideally within a creative agency, corporate creative team, or marketing environment
- 3+ years of direct people management experience with a proven ability to mentor and develop successful teams
- Strong understanding of creative workflows, marketing campaign planning and development, and integrated media
- Proven ability to lead complex programs across teams, functions, and geographies
- Exceptional communication and high emotional intelligence, with talent for negotiation, influence, and conflict resolution
- Strong client relationship management skills, including anticipating needs, providing strategic counsel, solving complex problems, and fostering trust
- Proven leadership skills and ability to motivate and guide a diverse team in a fast-paced environment
- Ability to work swiftly and meet project timelines in a fast-paced creative environment
- Agile certification or Agile marketing experience is highly desirable
- Experience with project management tools and systems such as Workfront, Asana, or Smartsheet
- Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment
Core Competencies
Demonstrates expertise in account and project management within creative environments, with a strong focus on relationship building, strategic execution, and operational efficiency. Proven ability to lead teams, mentor project managers, and align creative solutions with business objectives.
Highest-signal resume keywords
- Account Management
- Project Management
- Creative Workflow Understanding
- Client Relationship Management
- People Management
Hard Skills
- Project Management
- Marketing Campaign Planning
- Integrated Media Development
- Operational Efficiency Solutions
- Resource Planning
Soft Skills
- Exceptional Communication
- Emotional Intelligence
- Negotiation Skills
- Conflict Resolution
- Team Motivation
Certifications & Qualifications
- Agile Certification
Industry Keywords
- Creative Agency
- Corporate Creative Team
- Marketing Environment
- Business Reviews
- OHS Policies
Tools & Technologies
- Workfront
- Asana
- Smartsheet
#J-18808-Ljbffr
Account Manager in Loughborough employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
