At a Glance
- Tasks: Own the customer experience for Plan-Apps MMP and deliver engaging product demonstrations.
- Company: Join a dynamic team focused on enhancing customer experiences in retail media.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with collaborative teams and exciting career development.
- Why this job: Shape product messaging and make a real impact on customer engagement.
- Qualifications: Strong knowledge of retail media and excellent communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
- Own the customer-facing product experience for Plan-Apps MMP within the CX function
- Deliver engaging, tailored Plan-Apps MMP demonstrations for different audiences, use cases and customer-journey stages
- Lead discovery workshops alongside the Change Lead
- Uncover customer priorities and translate them into relevant platform use cases
- Shape product messaging and storytelling to communicate customer value
- Keep demo scripts, flows and supporting materials current
- Build and maintain credible demo environments and sandboxes using realistic customer scenarios
- Contribute technical solution-design expertise to proposals
- Partner with Change and Product on technical onboarding planning
- Share prospect and customer insights with Product, Transformation and Enablement
Requirements
- Strong knowledge of retail media operating models
- Strong product knowledge of Plan-Apps MMP and its practical application
- Excellent presentation, storytelling and communication skills
- Proven experience delivering discovery workshops and technical product demonstrations
- Ability to make technical capabilities clear, relevant and valuable to different customer audiences
- Experience working across the customer journey from pre-sales through to technical onboarding
- Collaborative approach to working with Commercial, Transformation, Product and Engineering teams
- Structured and detail-focused approach to maintaining demo environments and proposal content
- Commercial awareness and a strong focus on outcomes
- Ability to work in a fast-paced, changing environment
- Core Competencies
Demonstrates expertise in delivering tailored product demonstrations and leading discovery workshops, with a strong focus on customer engagement and technical onboarding.
Possesses a deep understanding of retail media operating models and the practical application of Plan-Apps MMP.
- Highest-signal resume keywords
- Plan-Apps MMP Product Knowledge
- Retail Media Operating Models
- Technical Product Demonstrations
- Discovery Workshops
- Customer Journey Experience
- Hard Skills
- Product Messaging
- Technical Solution Design
- Demo Script Maintenance
- Customer Use Case Translation
- Proposal Content Structuring
- Soft Skills
- Excellent Communication Skills
- Storytelling Ability
- Collaborative Approach
- Detail-Focused
- Commercial Awareness
- Industry Keywords
- Customer Experience
- Change Management
- Technical Onboarding
- Customer Insights
- Tools & Technologies
- Demo Environments
- Sandbox Environments
- #J-18808-Ljbffr
Product Solutions Specialist – Customer Experience in London employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Product Solutions Specialist – Customer Experience in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobtailor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobtailor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Solutions Specialist – Customer Experience in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobtailor:Your cover letter is your chance to shine! Tell us why you want to work at Jobtailor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobtailor!
How to prepare for a job interview at Jobtailor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
