At a Glance
- Tasks: Shape seamless omnichannel strategies and enhance consumer journeys across online and offline.
- Company: Join a leading retail brand focused on innovation and consumer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and continuous improvement in consumer experiences.
- Why this job: Make a real impact by transforming retail experiences and driving consumer engagement.
- Qualifications: Strong retail management experience and proven success in omnichannel strategy development.
The predicted salary is between 50000 - 65000 £ per year.
Responsibilities
Shape cross-channel strategy enabling seamless omnichannel consumer journeys online to offline.
Maintain and implement a cohesive own retail strategy, integrating digital and offline tools.
Deliver the Own Retail strategy and roadmap, ensuring that these align with the wider global CX strategy.
Recommend and deploy guidelines for DRBUs/Markets to continuously improve commercial delivery of own retail channels, and support markets with activation.
Focus on driving consumer satisfaction in-store and ensure feedback is gathered to continuously optimise operations.
Identify new trends in the markets that will impact consumer and shopper behaviours, and ensure these are deployed within stores.
Support data capture and loyalty initiatives in stores, working with DBS to review key technology enablers for this.
Collect, analyse, and leverage data from all touchpoints to enhance consumer experiences and track performance metrics.
Track Own Retail performance and report regularly on main indicators.
Accelerate offline-to-online (O2O) capabilities across the organisation and work with the ecommerce team to deliver omnichannel activation, as well as driving traffic/footfall between online and offline channels.
Stay updated on industry trends and adopt innovative solutions to continuously improve the O2O consumer experience.
Requirements
Strong experience within retail management, including both online and offline environments.
Proven experience in developing and implementing omnichannel strategies.
Demonstrated success in enhancing consumer experiences and managing consumer journeys.
Proficiency with e-commerce platforms, CRM systems, and other digital tools used in retail.
Ability to design and implement integrated marketing campaigns across various channels.
Strong analytical skills.
Experience with integrating technology solutions to enhance the consumer experience.
Knowledge of Own Retail management guidelines.
Commercial foresight and understanding of P&L management.
Understanding of the role of Own Retail in the wider channel mix.
Experience in driving pilot programmes and how to incubate Proof of Concepts to rapidly learn.
Expertise in streamlining processes and workflows for efficient O2O operations.
Experience working with agencies and briefing and managing them.
Understanding of shopper behaviours, needs and drivers. #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Omnichannel Retail Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jobtailor, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jobtailor!
We think you need these skills to ace Omnichannel Retail Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jobtailor, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jobtailor and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jobtailor that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jobtailor
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
