- Build, develop, and scale a multi-team Customer Engineering organization across levels and geographies
- Hire and develop front-line managers, create succession plans, and maintain high technical and commercial talent standards
- Own the CE number for a region, segment, or domain
- Lead forecasting, pipeline reviews, win/loss analysis, and strategic account planning
- Drive new business acquisition, retention, expansion, and platform consumption targets
- Shape Customer Engineering partnerships with Sales, Customer Experience, Professional Services, and Product
- Define territory and account strategies and allocate coverage models
- Coach managers on deal strategy, people development, technical architecture review, and executive communication
- Build systems, dashboards, and AI-augmented workflows; champion automation, tooling, and repeatable plays
- Represent Customer Engineering in executive forums, product roadmap discussions, and enablement planning
- Translate field signals into actionable feedback for Product, Engineering, Support, and Marketing
- Act as executive technical sponsor for strategic customers and prospects
- Represent Cloudflare at industry events, executive business reviews, and executive customer engagements
- Drive cultural evolution toward a unified CE operating model, full-lifecycle ownership, AI productivity, and continuous improvement
- Report to a VP or Senior Leader of Customer Engineering
Requirements
- 10+ years of experience in technical go-to-market roles
- Demonstrated track record of building and managing high-performing teams in SaaS, cloud, or infrastructure companies
- Prior experience managing managers and owning revenue targets at scale is required
- Proven experience owning and forecasting a large CE or Solutions Engineering revenue number in an enterprise B2B or infrastructure environment
- Deep understanding of ACV, renewal, expansion, consumption, and platform economics
- Exceptional ability to inspire, coach, and develop senior managers and senior individual contributors
- Comfortable presenting to and influencing C-level executives inside and outside Cloudflare
- Ability to synthesize market signals, customer feedback, and business data into a clear operating plan for a multi-team organization
- Outstanding written and verbal communication skills
- Capable of representing the CE organization in executive reviews, board-level discussions, and large internal forums
- Fluency in at least two or three technical areas: Internet fundamentals; security; performance/networking; AI and platform
- Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field
- Strongly preferred: Cloudflare product portfolio experience, distributed-team leadership, transformation leadership, executive customer engagement, and operational rigor
Core Competencies
Demonstrates extensive experience in building and managing high-performing teams within SaaS and cloud environments, with a strong focus on revenue ownership, strategic account planning, and executive communication. Proficient in synthesizing market signals and customer feedback to drive operational excellence and continuous improvement across multi-team organizations.
Highest-signal resume keywords
- 10+ Years Experience In Technical Go-To-Market Roles
- Revenue Target Ownership In Enterprise B2B Environment
- Experience Managing High-Performing Teams In SaaS
- Fluency In Internet Fundamentals, Security, And AI
- Outstanding Written And Verbal Communication Skills
Hard Skills
- Forecasting
- Pipeline Reviews
- Win/Loss Analysis
- Account Planning
- Technical Architecture Review
- AI-Augmented Workflows
- Automation
- SaaS Economics
- Platform Consumption
- Customer Feedback Synthesis
Soft Skills
- Inspiring And Coaching Senior Managers
- Executive Communication
- Influencing C-Level Executives
- People Development
- Cultural Evolution Leadership
Industry Keywords
- Customer Engineering
- B2B
- Infrastructure
- Cloud
- SaaS
- Technical Go-To-Market
- Executive Customer Engagement
- Operational Rigor
- Transformation Leadership
- Distributed-Team Leadership
Tools & Technologies
- Dashboards
- Automation Tools
- AI Tools
- Customer Engineering Systems
- Cloudflare Product Portfolio
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Director, Customer Engineering in London employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
