- Contribute to business development by attending client and delivery meetings that surface or advance potential opportunities
- Take hands‑on delivery management responsibility for a portfolio of client accounts
- Provide independent assurance and oversight on separate client accounts, checking delivery quality, risk, and governance
- Maintain regular stakeholder engagement with associates and clients at least fortnightly
- Own monthly Customer Satisfaction (CSAT) and Associate Satisfaction (ASAT) measurement
- Champion esynergy brand representation across client accounts
- Lead weekly account planning and reporting
- Support resource forecasting and capacity planning
- Maintain delivery roadmaps using agile methodology
- Identify stakeholder maps and own RAID activity to uncover and
- Create completion statements, monthly value reviews, and monthly team health checks
Requirements
- Proven delivery experience in central government, local government, or a regulated public body
- Working knowledge of public sector frameworks, e.g. the GDS Service Standard, DDaT expectations, and standard business case and spend approval processes
- Experience with public sector procurement routes, e.g. G-Cloud and Crown Commercial Service
- Comfortable engaging senior public sector stakeholders
- Ideally holds, or is eligible for, the required security clearance
- Willingness and ability to work in a London hybrid arrangement
Core Competencies
Demonstrates expertise in delivery management within the public sector, focusing on client account oversight, stakeholder engagement, and risk governance. Proficient in agile methodologies and public sector frameworks, ensuring high-quality service delivery and customer satisfaction.
Highest-signal resume keywords
- Delivery Management
- Public Sector Frameworks
- Stakeholder Engagement
- Risk Governance
- Agile Methodology
Hard Skills
- Delivery Management
- Public Sector Procurement
- Risk Management
- Capacity Planning
- Stakeholder Mapping
- Quality Assurance
- Customer Satisfaction Measurement
- Value Reviews
- Completion Statements
- Monthly Health Checks
Soft Skills
- Client Engagement
- Communication
- Leadership
Certifications & Qualifications
- Security Clearance Eligibility
Industry Keywords
- Central Government
- Local Government
- Regulated Public Body
- Public Sector
Tools & Technologies
- Agile Methodology
- GDS Service Standard
- DDaT Expectations
- G-Cloud
- Crown Commercial Service
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Delivery Lead – Public Sector in London employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
