At a Glance
- Tasks: Lead client projects, create dashboards, and develop strategic materials for growth.
- Company: Dynamic company focused on enhancing customer experience across various clients.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Join a team that drives innovation in customer experience and makes a real impact.
- Qualifications: Experience in client management, CX programmes, and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Work across several different clients
- Ensure we translate client requirements effectively
- Own Success workstreams such as a new dashboard
- Own reporting specs for dashboard reporting
- Create client facing materials
- Lead on some platform related materials
- Work collaboratively alongside other functional specialisms
- Input into and lead on elements of regular strategic client reviews
- Identify opportunities for Growth and contribute to proposals
Requirements
- Proven experience of delivering on client needs
- Proven experience of managing client relationships
- Experience in working with, designing, implementing, and managing CX programmes
- Strong numeracy skills
- Excellent time management skills
- Good understanding of research methodologies
- High aptitude for technology
- Practical experience with AI-based tools for research tasks
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We think you need these skills to ace Associate Director, CX in London
Client Relationship Management
CX Programme Design and Implementation
Numeracy Skills
Time Management
Research Methodologies
Technical Aptitude
AI-based Tools for Research
