- Own a customer problem end to end: identify the opportunity, decide what should exist, build it, ship it, and learn from the results
- Prototype ideas directly rather than only writing requirements for others
- Create complete customer experiences on Zopa's agentic platform using prompts, tools, and configuration
- Design evaluations that define quality and inform iteration and release decisions
- Work directly in the codebase, raise pull requests for engineering review, and partner with engineers on deeper technical work
- Shape agent performance in production by balancing context, conversation cost, latency, model choice, and routing
- Review real customer conversations and turn insights into improvements
- Lead analysis and research by interrogating data, running analyses, reviewing transcripts, and building decision-making insights
- Make judgements on risk, compliance, and potential customer harm with Risk and Compliance partners
- Build and ship AI Banking experiences for Zopa Bank, a peer-to-peer lending and banking company
Requirements
- Ability to personally build and ship customer experiences using AI
- Strong product judgement and understanding of what is ready to ship
- Ability to uncover customer insights and turn them into intuitive customer experiences
- Regular use of coding agents and thoughtful understanding of their strengths and limitations
- Experience designing evaluations (evals) and explaining how they identify issues traditional testing may miss
- Practical understanding of LLM systems, including context management, tool design, prompting, non-determinism, cost, and latency trade-offs
- Systems-thinking approach to recurring problems
- Curiosity, open-mindedness, and adaptability as technology evolves
- Must have the right to work in the country of choice when working abroad
- Experience in banking, fintech, payments, or another regulated environment is an added bonus
- Experience building and operating agentic systems in production is an added bonus
- Experience with model routing, context engineering, or cost optimisation at scale is an added bonus
- Experience with voice, image-based, or other multimodal customer experiences is an added bonus
- Side projects or open-source contributions are an added bonus
Core Competencies
Demonstrates the ability to build and ship customer experiences using AI, with a strong focus on product judgement, customer insights, and practical understanding of LLM systems. Capable of leading analysis and research to inform decision-making while ensuring compliance and risk management.
Highest-signal resume keywords
- AI Customer Experience Development
- Product Judgement
- LLM Systems Understanding
- Agentic Systems Operation
- Risk and Compliance Management
Hard Skills
- Prototyping
- Coding
- Evaluation Design
- Data Analysis
- Context Management
- Tool Design
- Prompting
- Model Routing
- Cost Optimization
- Multimodal Experience Development
Soft Skills
- Curiosity
- Open-Mindedness
- Adaptability
- Systems Thinking
Industry Keywords
- Banking
- Fintech
- Payments
- Regulated Environment
Tools & Technologies
- Zopa's Agentic Platform
- AI Banking Technologies
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AI Product Builder in London employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
