Responsibilities
- Own insurance claims from initial submission through resolution
- Ensure claim accuracy and a strong customer experience
- Act as the customer point of contact and communicate outcomes
- Keep landlords, guarantors, letting agents and tenants informed
- Investigate claims, review evidence and make informed decisions
- Manage insurance elements through fair resolution
- Oversee repayment arrangements
- Progress complex cases and find practical solutions
- Collaborate with internal Goodlord teams and external stakeholders
- Resolve queries and overcome challenges to keep claims moving
Requirements
- Experience working in a customer-focused, process-driven environment
- Excellent written and verbal communication skills
- Ability to build rapport and trust with customers and stakeholders
- Strong organisational skills
- Ability to manage a personal caseload, prioritise effectively and maintain service levels
- Positive, practical, calm, focused and proactive approach in a fast-paced environment
- Strong IT skills and confidence using a range of software
- Salesforce and Microsoft packages ideally
- Thorough referencing check via Experian required before joining
- Right to work in the UK without restriction
- Previous lettings industry or insurance experience is desirable but not essential
Core Competencies
Demonstrates expertise in managing insurance claims from submission to resolution while ensuring customer satisfaction and effective communication with stakeholders. Proficient in handling complex cases and maintaining service levels in a fast-paced, process-driven environment.
Highest-signal resume keywords
- Insurance Claims Management
- Customer Experience Enhancement
- Effective Communication Skills
- Organisational Skills
- Salesforce Proficiency
Hard Skills
- Claims Investigation
- Evidence Review
- Decision Making
- Case Management
- Repayment Arrangement Oversight
Soft Skills
- Building Rapport
- Problem Solving
- Proactive Approach
- Calm Under Pressure
- Prioritisation
Certifications & Qualifications
- Right to Work in the UK
Industry Keywords
- Customer-Focused Environment
- Process-Driven Environment
- Lettings Industry Experience
- Insurance Experience
- Thorough Referencing Check
Tools & Technologies
- Salesforce
- Microsoft Packages
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Insurance Claims Handler in Lincoln employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
