Key Account Manager in Leyland

Responsibilities

• Managing and developing strategic customer relationships within national designated key accounts to maximise sales growth and customer retention.
• Executing commercial sales strategies and account plans aligned with business objectives and sales targets.
• Identifying opportunities to increase product penetration, revenue, and profitability across key accounts.
• Coordinating operational activities between customers and internal departments to ensure exceptional service levels and customer satisfaction.
• Supporting forecasting, budgeting, resource planning, and sales quota activities to drive effective business performance.
• Negotiating commercial agreements and economic conditions within agreed profitability parameters and company policies.
• Monitoring account performance, analysing sales data, and identifying trends to inform strategic decision-making.
• Overseeing order management processes to ensure customer orders are fulfilled accurately and in accordance with agreed terms.
• Ensuring all customer documentation and communications are accurate, timely, and compliant with company requirements.
• Working collaboratively with Sales, Marketing, Customer Service, Operations, and Finance teams to achieve shared business goals.
• Acting as a trusted advisor to customers, providing insight and support to strengthen long-term partnerships.
• Maintaining accurate customer records, account plans, and sales activity through CRM systems and reporting tools.

Requirements

• Proven experience in a Key Account Management, Account Management, or Sales role within the building products industry, ideally within flooring products or related sectors.
• Three to five years of flooring experience
• Experience with house building
• Strong technical and commercial understanding of flooring products, materials, applications, and market trends.
• Experience dealing with contractors preferrable
• Demonstrable experience developing and executing strategic account plans that deliver sustainable sales growth.
• Excellent relationship-building skills with the ability to influence and engage stakeholders at all levels.
• Strong negotiation and commercial acumen with experience managing pricing discussions and commercial agreements.
• Analytical mindset with the ability to interpret sales data, identify opportunities, and drive performance improvements.
• Exceptional organisational and time management skills with the ability to manage multiple priorities and customer accounts.
• Excellent communication skills, both written and verbal.
• Strong proficiency in Microsoft Office and CRM systems.
• Proven ability to work collaboratively across multiple business functions to achieve common objectives.
• Full UK driving licence and willingness to travel regularly to meet customers and support business requirements.

Core Competencies

Demonstrates expertise in Key Account Management and Sales within the building products industry, particularly flooring, with a strong focus on developing strategic customer relationships and executing account plans to drive sales growth. Proficient in analyzing sales data and collaborating across departments to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

• Key Account Management
• Strategic Account Planning
• Sales Data Analysis
• Negotiation Skills
• Customer Relationship Management

ATS Optimization Keywords

Hard Skills

• Sales Growth Strategies
• Flooring Product Knowledge
• Commercial Acumen
• Analytical Skills
• Order Management
• Budgeting
• Resource Planning
• Forecasting
• Pricing Management
• Market Trend Analysis

Soft Skills

• Relationship Building
• Communication Skills
• Organizational Skills
• Time Management
• Collaboration

Certifications & Qualifications

• Full UK Driving Licence

Industry Keywords

• Building Products
• Flooring Products
• House Building
• Contractor Relations
• Sales Quota Management

Tools & Technologies

• CRM Systems
• Microsoft Office