- Lead a team of Home Claims handlers
- Maintain overall claims-handling quality within Hastings Direct and through outsourced partners
- Support the goal of becoming a market-leading home claims handling function
- Set and manage annual and monthly objectives
- Provide coaching and development plans to support progression
- Ensure annual PDRs are conducted
- Authorise payments in line with departmental SLAs
- Conduct regular monthly audits on colleagues
- Oversee guidance and advice relating to technical referrals
- Engage and motivate the team
- Deliver effective meetings when required
- Support claims-handling quality internally and with outsourced partners
Requirements
- Demonstrable experience supporting a market-leading home claims handling function
- Experience setting and managing annual and monthly objectives
- Experience providing coaching and development plans
- Experience conducting annual PDRs
- Experience ensuring payments are authorised in line with departmental SLAs
- Experience conducting regular monthly colleague audits
- Experience overseeing technical referrals
- Excellent leadership experience in a call centre environment
- Claims background; home claims highly desirable
- Strong customer and colleague focus
- Excellent communication and coaching skills
- Must be able to complete credit and criminal record checks as part of the referencing process
- Sponsorship is not available for this role
Core Competencies
Demonstrates strong leadership and coaching capabilities in managing a team of Home Claims handlers, ensuring high-quality claims processing and adherence to departmental SLAs. Proven experience in setting objectives, conducting audits, and overseeing technical referrals within a claims environment.
Highest-signal resume keywords
- Leadership Experience
- Claims Handling Expertise
- Coaching and Development
- Objective Setting and Management
- Technical Referral Oversight
Hard Skills
- Claims Handling
- Objective Management
- PDR Conducting
- Payment Authorization
- Colleague Audits
- Technical Referrals
Soft Skills
- Team Motivation
- Effective Communication
- Coaching Skills
- Customer Focus
Certifications & Qualifications
- Credit Check
- Criminal Record Check
Industry Keywords
- Home Claims
- Call Centre Environment
- Claims Quality Assurance
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Home Claims Team Leader in Leicester employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
