At a Glance
- Tasks: Support German-speaking customers through various communication channels and handle inquiries with empathy.
- Company: Join Jobtailor, a dynamic team based in Leeds focused on customer experience.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a collaborative environment that values your input and ideas.
- Why this job: Make a real difference in customer satisfaction while enhancing your language skills.
- Qualifications: Fluency in German and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Jobtailor is seeking a customer service professional fluent in German to support our German-speaking customers from our Leeds-based team. You will manage inquiries across phone, email, SMS, WhatsApp, web chat and social media, handle complaints with empathy, and contribute to growth through efficient purchasing support and high-quality customer care.
The role emphasizes clear communication, collaboration with internal teams, and a proactive approach to process improvements to ensure a seamless experience.
We think you need these skills to ace German Customer Experience Specialist in Leeds
Fluency in German
Customer Service Skills
Communication Skills
Empathy
Complaint Handling
Collaboration
Proactive Approach
