At a Glance
- Tasks: Onboard new clients and ensure a smooth transition to our IP Management System.
- Company: Join a dynamic team at a leading tech firm focused on client success.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with a focus on personal development and teamwork.
- Why this job: Make a real difference by helping clients navigate our innovative platform.
- Qualifications: Strong communication skills and fluency in English plus another language.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Successfully onboard new clients onto the Equinox Corporate / Law Firm IP Management System platform
- Lead client onboarding journeys from contract signature through successful go-live
- Act as the primary point of contact during onboarding phases
- Develop onboarding schedules and timelines
- Conduct discovery sessions with clients to assess their requirements for onboarding onto the system
- Deliver product training sessions to end users
- Configure technical solutions to meet client requirements
- Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
- Work both independently and as part of a team on a range of onboarding projects
- Work closely with clients to ensure a successful system implementation
- Work to regular client deadlines & internal deadlines
- Carry out ad hoc system configuration tasks and trainings for existing clients
- Collaborate with Sales, Product, and Support teams to ensure a seamless client experience
Requirements
- Self-motivated, technically minded, pro-active and an excellent communicator
- Excellent attention to detail
- Empathy and relationship-building
- Proactive and solutions-oriented
- Fluency in English AND French or German; Spanish would be good to have as well
- An excellent ability to manage time and work to deadlines
- Strong IT skills, including Microsoft Office, Project Management tools, communication tools
- Good organization skills
We think you need these skills to ace Client Onboarding Coordinator in Leeds
Client Onboarding
Project Management
Technical Configuration
Product Training
Discovery Sessions
Attention to Detail
Time Management
