At a Glance
- Tasks: Provide 2nd and 3rd line application support and resolve incidents using diagnostic tools.
- Company: Join a dynamic team focused on delivering top-notch application support.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Make a real difference by solving customer issues and enhancing user experiences.
- Qualifications: Strong analytical skills, SQL experience, and a background in application support.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Deliver 2nd and 3rd line application support within a structured support team
- Investigate and resolve incidents using Jira and other diagnostic tools
- Analyse logs, SQL data, and system behaviour to identify root causes
- Collaborate with development, product, and third‑party teams to resolve issues
- Replicate defects and support bug identification and resolution
- Communicate clearly with customers, providing regular updates
- Take ownership of customer issues and ensure delivery within agreed SLAs
- Support both hosted and on-premise environments
Requirements
- Strong analytical and problem‑solving skills
- Experience with SQL Server and writing SQL or T‑SQL queries
- Background in 2nd line application or software support
- Knowledge of Microsoft Windows Server environments
- Ability to manage and prioritise workloads effectively
- Strong communication skills, written and verbal
- A collaborative mindset, with the confidence to work independently
Desirable experience:
- 3rd line support exposure
- Jira or Confluence experience
- Experience supporting external customers remotely
- Knowledge of social care or education systems
We think you need these skills to ace Application Support Analyst, 2nd Line in Leeds
Analytical Skills
Problem-Solving Skills
SQL Server
SQL or T-SQL Queries
2nd Line Application Support
Microsoft Windows Server
Workload Management
