• Manage end-to-end order management from order placement through delivery in CRM and ERP systems
• Monitor customer requirements throughout order fulfillment and advise customers and Sales of significant delays
• Help provide alternatives to ensure customer expectations are fulfilled
• Prepare for and lead yearly, bi-yearly, or quarterly performance reviews
• Manage customer requests and share customer information and forecasts with neighboring functions
• Proactively manage customer finished goods levels and aged inventory
• Acknowledge and enter customer complaints and ensure prompt feedback
• Initiate returns of goods where applicable
• Coordinate and monitor rush shipments through delivery
• Initiate credit and debit note requests with Finance
• Support disputed invoice processes with Finance and credit collection
• Build customer knowledge covering service level agreements, contracts, and other relevant information
• Improve customer relations through prompt, efficient service and resolve complex problems
• Identify better ways of working to provide the best possible customer service
• Perform other duties as assigned
Requirements
- Experience in a similar position, preferably in a packaging or manufacturing environment
- Strong Excel skills appreciated
- Fluent in English
- Experience of SAP and Salesforce.com preferred
- Full and preferably clean UK Driving License
- Ability to be flexible with working hours and job location
- Excellent interpersonal and communication skills
- Ability to build collaborative relationships
- Excellent time management and organisational skills
- Ability to work as part of a multi structure team
- Self-motivated
- Customer-focused
- Results-oriented
Core Competencies
Demonstrates expertise in end-to-end order management, utilizing CRM and ERP systems to enhance customer satisfaction and operational efficiency. Proficient in managing customer relationships, resolving issues, and collaborating across functions to meet service level agreements.
Highest-signal resume keywords
- Order Management
- Customer Relationship Management
- SAP Experience
- Salesforce.com Experience
- Excel Proficiency
ATS Optimization Keywords
Hard Skills
- Order Management
- Customer Service
- Inventory Management
- Complaint Resolution
- Performance Review Management
Soft Skills
- Excellent Interpersonal Skills
- Communication Skills
- Time Management
- Organizational Skills
- Self-Motivated
Certifications & Qualifications
- Full UK Driving License
Industry Keywords
- Packaging
- Manufacturing
- Service Level Agreements
- Customer Expectations
- Credit Collection
Tools & Technologies
- CRM Systems
- ERP Systems
- SAP
- Salesforce.com
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Customer Services Specialist in Ledbury employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
