At a Glance
- Tasks: Lead customer operations and enhance support with an AI-first approach.
- Company: Jobtailor, a forward-thinking fintech company in Greater London.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and customer advocacy.
- Why this job: Shape the future of customer support and make a real difference in client experiences.
- Qualifications: 7+ years in customer-facing roles with a strong fintech mindset.
The predicted salary is between 60000 - 84000 £ per year.
Jobtailor is seeking an experienced customer operations lead in Greater London to own inbound inquiries across support and compliance.
You will triage with judgement and work to reduce ticket volume by addressing root causes.
You’ll help build an AI-first toolkit, act as the internal voice of the customer, and set the tone for how Jobtailor shows up to clients.
Proven 7+ years in customer-facing roles and a strong fintech mindset are expected.
#J-18808-Ljbffr
We think you need these skills to ace Lead, AI-First Support & Customer Advocate
Customer Operations Management
Triage Skills
Judgement
Root Cause Analysis
AI Toolkit Development
Voice of the Customer Advocacy
Client Engagement
