- Act as a first point of contact for customers
- Support customers via phone, email, web chat, and online forms
- Handle enquiries professionally and efficiently, focusing on positive outcomes
- Build strong customer relationships through timely support
- Manage enquiries and coordinate with specialist teams when additional assistance is required
- Provide customers with guidance, training, and practical solutions
- Develop expertise in products, services, and systems
- Contribute to the creation of customer resources
- Maintain accurate records within the CRM system
- Support customer communications and email campaigns
- Share ideas and gather customer feedback
- Identify opportunities to improve the customer experience and ways of working
- Collaborate with teams across the business to drive improvements
Requirements
- Passionate about delivering excellent customer service
- Professional and customer-focused approach to resolving queries and supporting customers
- Excellent verbal and written communication skills
- Confidence handling customer interactions by phone, email, web chat, and other digital channels
- Strong problem-solving skills
- Ability to listen, understand customer needs, show empathy, and provide effective solutions
- Well-organised and able to manage multiple priorities and deadlines
- Ability to achieve agreed service standards and targets
- Competent use of ICT systems, including databases, CRM systems, Microsoft Office applications, and other business technologies
- Collaborative team player with a positive attitude towards learning, change, and continuous improvement
- Ability to work independently when required
- This job does not meet the eligibility requirements to qualify for visa sponsorship
Core Competencies
Demonstrates expertise in customer service delivery, effectively managing customer interactions across various channels while maintaining accurate records in CRM systems. Strong problem-solving abilities and a collaborative approach to improving customer experiences are essential.
Highest-signal resume keywords
- Customer Service Excellence
- CRM System Proficiency
- Verbal And Written Communication
- Problem-Solving Skills
- Collaboration And Teamwork
Hard Skills
- CRM Systems
- Microsoft Office Applications
- Database Management
- Customer Support
- Enquiry Handling
Soft Skills
- Empathy
- Organizational Skills
- Positive Attitude
- Listening Skills
- Adaptability
Industry Keywords
- Customer Relationship Management
- Customer Experience Improvement
- Customer Feedback
- Customer Training
- Service Standards
Tools & Technologies
- ICT Systems
- Email Campaign Tools
- Web Chat Platforms
- Online Forms
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Customer Service Advisor in Lancaster employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
