At a Glance
- Tasks: Lead a high-performing Customer Experience team and drive revenue growth through strategic initiatives.
- Company: Join Jobtailor, a forward-thinking company focused on exceptional customer outcomes.
- Benefits: Competitive salary, career advancement opportunities, and a dynamic work environment.
- Other info: Collaborate with founders and senior stakeholders in an innovative setting.
- Why this job: Shape the future of customer experience and make a real impact in a growing company.
- Qualifications: Proven leadership experience in customer experience and a passion for technology.
The predicted salary is between 60000 - 80000 £ per year.
Jobtailor is seeking a senior Customer Experience leader in Maidstone to build and guide a high-performing CX function. You will set strategic direction, oversee a team of Client Development Managers, and drive revenue growth through upsell, cross-sell, and renewals. You will partner with founders and senior stakeholders, champion AI and technology adoption, and ensure exceptional customer outcomes across the existing portfolio.
We think you need these skills to ace Head of Customer Experience & Growth in Kent
Customer Experience Strategy
Team Leadership
Revenue Growth Strategies
Upselling and Cross-Selling
Stakeholder Management
AI and Technology Adoption
Exceptional Customer Outcomes
